EP 110: Colonoscopies and Customer Service

When is good customer service most important? When things are at their MOST uncomfortable… think colonoscopy-level discomfort.The good news? Even something as unpleasant as a painful medical procedure can be remembered in a better light if the experience ends well. And if that’s true for a colonoscopy, imagine the possibilities in our photography businesses!Today, I’m sharing some lessons from Nobel Prize-winning psychologist Dan Kahneman, along with my three-step system for how to appropriat...