Chris Cooper: Increase Revenue and Retention Through a New Client Journey

What's easier: getting a new client or keeping a current one? Smart gym owners know it's the latter, but unfortunately, the data shows that gyms are only keeping clients about half as long as they should.If you don't want to stay stuck on the treadmill of constantly seeking new clients, you've got to focus on retention—and that means focusing on the client journey.Here, Chris Cooper explains how motivational interviewing, goal reviews and the "learn, design, deliver, refine" model can help gy...