When to Listen to Your Clients (and When Not To)

You're in the service business—but that doesn't mean you always have to listen to your clients.As a gym owner, you need to carefully consider when to give the squeaky wheels the grease and when to keep your own counsel.In this episode of Run a Profitable Gym, Chris Cooper gives you an exercise that will help you identify your best clients, and he'll help you use them to improve your gym or fitness business.A word to the wise: Avoid member surveys at your gym or affiliate. Your clients deserve...