Episode 243: Orchestrating Customer Experience with Gene Lee
UI Breakfast: UI/UX Design and Product Strategy - Podcast tekijän mukaan Jane Portman - Perjantaisin
What is customer experience, and why does it involve a multi-disciplinary team? Our guest today is Gene Lee, the Chief Experience Officer at Mailchimp. You’ll learn about the “bookends” and curating touchpoints in the customer journey, conducting experience reviews, using Voice of the Customer data to prioritize roadmaps, and more.
