01 - The Customer Success Pioneer - Kellie Lucas

In the first guest episode of the Women in Customer Success Podcast, I am joined by Kellie Lucas - a coach, mentor and author of Customer Success Pioneer - a pragmatic handbook for anyone starting a journey into Customer Success. Her book was a finalist for the Best Business Book Award – Specialist Business Book – with the nomination being placed only four weeks after the book was published. In this episode, we talked about why she wrote the book, what was the motivation behind and the concep...