04 - Diverse Backgrounds in Customer Success - Shirley Chapman

In this episode, I am talking to Shirley Chapman – Senior Director of Customer Success at Pluralsight. She started her career as a teacher and combined that experience with leadership and technology to find herself in Customer Success Role. Teaching and coaching are still at the very core of who she is. As previously with students, Shirley is now focusing on helping customers be the very best they can be. We spoke about diverse backgrounds for customer success, listening to your customers, th...