13 - How to Practice Empathy - Samma Hafeez

In this conversation with Samma Hafeez, Senior Director at Insight Partners, we're tackling the topic of empathy in customer success. Samma is sharing her views on empathy, what it is and what are some practical tools to help you practice empathy with clients. And....Samma is also sharing her career story and tips on navigating bro culture and making yourself invaluable to your team.One of my favourite learning from the conversation: "Being empathetic is showing up, actively listening, taking...