25: How To Develop Client Relationship Measurement - Sarah Doughty

In this episode, I'm talking to Sarah Doughty, Customer Success Champion and Founder of Crescendo Labs. Sarah spent the last two decades leading Customer Success and Professional Services teams and currently she is helping companies with designing processes to capitalise on customer success and deliver great customer experience filled with value.In this mini-masterclass, you'll hear about:Change managementDeveloping client relationship measurementSkills for CSMsWorking well with SalesFo...