53 - How to Grow in Your Customer Success Role - Sindy Brücher-Sharma

This episode is a mini-masterclass on growing in the Customer Success role - from a manager's perspective. Sindy Brücher-Sharma, the Manager of Enterprise Customer Success at Adobe shares some practical tips on:Hiring for Customer Success80 / 20 Rule in CareerGrowth mindsetPersonal Development PlanAlthough we wanted to explore how to hire for potential and allow growth opportunities within the team, Sindy has so much practical advice for managers:Ruthless prioritisation for team members'...