59 - How to Get A Seat at a Table for Customer Success - Monica Trivedi

In #episode59, Monica Trivedi, Director of Global Customer Success at Building Engines is revealing her ways of showcasing customers’ wins and the impact Customer Success has on the overall organisation and customers.Monica gives us an amazing mini master class on:✨ leadership✨ how to be an invaluable CSM✨ how to lead with transparency✨ how to really create those impacts around you✨ how to exhibit the impacts of your teams to other departments within the businessConnect with Monica!*********A...