95 - The Impact of Targets on Customer-Centricity - Niki Clarke-Crossman

Get ready to meet Nikki Clarke-Crossman, Global Head of Customer Success at Coherent. Nikki shares her experiences of leading teams in changing economic environments, as well as her interesting PhD research in Customer Success. In particular, she's exploring the ambidexterity between being customer-centric while also reaching the company's revenue goals and targets. Main takeaways:1️⃣ Customer-focused vs Business growth-focused: If Customer success is all about being customer-focused, it...