Customer Support Leaders
Podcast tekijän mukaan Charlotte Ward
341 Jaksot
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264: Mastering Incident Management - Part 1 of 6; with Kat Gaines
Julkaistiin: 19.4.2024 -
263: Connecting Actions to Customer Outcomes; with Sarah Caminiti
Julkaistiin: 12.4.2024 -
From The Archives: 2: Mastering Empathy in Customer Support; with Matt Dale
Julkaistiin: 5.4.2024 -
262: Enhancing Everyone's Experience with Exceptional Supportability; with Alexis Grant
Julkaistiin: 29.3.2024 -
261: Building a Truly Customer Centric Culture; with Michael Hinshaw
Julkaistiin: 22.3.2024 -
260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti
Julkaistiin: 15.3.2024 -
259: Mastering Adaptive Leadership in the Face of Change; with Neal Travis
Julkaistiin: 8.3.2024 -
258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti
Julkaistiin: 1.3.2024 -
257: Debunking Benchmarks and the Real Power of Customer Feedback; with Ty Givens
Julkaistiin: 23.2.2024 -
256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec Moloney
Julkaistiin: 16.2.2024 -
255: Mastering Outage Management; with Lauren Rose Eimers
Julkaistiin: 9.2.2024 -
254: Finding Your Footing: Navigating the Emotional Journey of Career Transition; with Hilary Dudek
Julkaistiin: 2.2.2024 -
253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner
Julkaistiin: 26.1.2024 -
252: The Support Report with Andrew Rios
Julkaistiin: 19.1.2024 -
251: Support Data with Matt Dale
Julkaistiin: 12.1.2024 -
250: Panel: Welcome back for 2024!
Julkaistiin: 5.1.2024 -
249: Fireside with Mike Redbord
Julkaistiin: 25.11.2022 -
248: Holiday fireside with Jason Yun
Julkaistiin: 18.11.2022 -
From The Archives: 32: Managing Performance Issues with Hilary Dudek
Julkaistiin: 30.9.2022 -
From The Archives: 26: Metrics with Craig Stoss
Julkaistiin: 23.9.2022
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
