CX Files
Podcast tekijän mukaan Mark Hillary and Peter Ryan - Torstaisin
369 Jaksot
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Andreas Helland - Atender Group- Delivering Nordics CX From Málaga In Spain
Julkaistiin: 20.6.2024 -
Stephen Loynd - TrendzOwl - AI And Innovation In The USA
Julkaistiin: 13.6.2024 -
Erin Broecker - Teleperformance - Using Content To Learn More About CX
Julkaistiin: 6.6.2024 -
Michael Morrison - NCRI Inc - CX And BPO Trends In Canada
Julkaistiin: 30.5.2024 -
Aymen Ismail - smart - Creating Smart Cars And Building Great Customer Relationships
Julkaistiin: 22.5.2024 -
Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados
Julkaistiin: 16.5.2024 -
Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization
Julkaistiin: 9.5.2024 -
CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor
Julkaistiin: 2.5.2024 -
Chris Gillen - A Closer Look - CX With AI And Humans Working Together
Julkaistiin: 29.4.2024 -
Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA
Julkaistiin: 25.4.2024 -
Barry Winkless - Future of Work Institute - Creating Attractive Destinations For Talent
Julkaistiin: 22.4.2024 -
Paula Kennedy Garcia - CX Digital Delivery
Julkaistiin: 18.4.2024 -
Alex Mead - Total CX - Bahrain For Nearshore And Offshore CX
Julkaistiin: 11.4.2024 -
Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap
Julkaistiin: 4.4.2024 -
Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX
Julkaistiin: 28.3.2024 -
Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX
Julkaistiin: 21.3.2024 -
Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community
Julkaistiin: 14.3.2024 -
Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace
Julkaistiin: 7.3.2024 -
Bruce Winder - The Future Opportunities And Challenges For CX In Retail
Julkaistiin: 29.2.2024 -
Vaishali Dialani - Konabos - CX And Data-Driven Analytic Decisions
Julkaistiin: 22.2.2024
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
