Making the Fan
Podcast tekijän mukaan David Millay
139 Jaksot
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Modern Work and Digital Experiences w/ Jared Spataro
Julkaistiin: 26.10.2020 -
Virtual Fan Engagement Opportunities w/ Brad Wurthman & Chris Grosse
Julkaistiin: 13.10.2020 -
The Culture of a Challenger Brand w/ Scott Carr
Julkaistiin: 21.9.2020 -
Personalizing the Guest Experience w/ Brian Betts
Julkaistiin: 3.9.2020 -
From Patient Experience to Fan Experience w/ Quint Studer
Julkaistiin: 21.8.2020 -
An Event with Thirty Thousand Fans Post-COVID19 w/ Drew Bedard
Julkaistiin: 5.8.2020 -
Sports, Resorts & Entertainment w/ Mike Crawford
Julkaistiin: 22.7.2020 -
The Business Behind ESPN World Wide of Sports w/ Mike Millay PART 2
Julkaistiin: 14.7.2020 -
The Business Behind ESPN Wide World of Sports w/ Mike Millay PART 1
Julkaistiin: 11.7.2020 -
Creating Moments that Matter w/ Jahaan Blake
Julkaistiin: 2.7.2020 -
Building & Sustaining a Culture of Service w/ Kevin Gober
Julkaistiin: 15.6.2020 -
Merging Physical & Digital Worlds w/ Javier Martinez Garcia
Julkaistiin: 5.6.2020 -
Measuring Your Customer Experience w/ Moon Javaid
Julkaistiin: 29.5.2020 -
Premium Service vs. Customer Service w/ Barry Jacobson
Julkaistiin: 18.5.2020 -
Insight Gathering w/ Jill Marchick
Julkaistiin: 9.5.2020 -
Building a Customer-Centric Business in Africa w/ Samir Ibrahim
Julkaistiin: 24.4.2020 -
Leading Through Crisis w/ Doug Thornton
Julkaistiin: 15.4.2020 -
Stepping Past Your Competition w/ Justin Schneider
Julkaistiin: 8.4.2020 -
Ignite a Culture of Innovation w/ Duncan Wardle
Julkaistiin: 29.3.2020 -
First 180 Days in the Chair w/ Laird Veatch
Julkaistiin: 24.3.2020
Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis.