Punk CX with Adrian Swinscoe
Podcast tekijän mukaan Adrian Swinscoe
528 Jaksot
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Starting a resolution revolution - Interview with Tom Eggemeier, Adrian McDermott and Matthias Göhler of Zendesk
Julkaistiin: 15.4.2025 -
AI-driven search volumes are exploding and what brands should be doing about it - Interview with Vivek Pandya of Adobe
Julkaistiin: 8.4.2025 -
The art and the science of listening - Interview with Zig Serafin, Brad Anderson and Isabelle Zdatny of Qualtrics
Julkaistiin: 26.3.2025 -
Testing and experimentation is everyone's problem - Interview with Shafqat Islam of Optimizely
Julkaistiin: 18.3.2025 -
There are five types of loyalty but only two are growing - Interview with Sara Richter of SAP Emarsys
Julkaistiin: 10.3.2025 -
Harnessing the contact center's potential as a real-time data gold mine - Interview with Suvi Lindfors of Netigate
Julkaistiin: 19.2.2025 -
Life Lessons I Learned From Being A Line Cook - Interview with Ari Weinzweig
Julkaistiin: 13.2.2025 -
The natural home of the contact center is under the CMO - Interview with Alex Levin of Regal.io
Julkaistiin: 5.2.2025 -
The majority of agents don't find AI useful in their daily work - Interview with Martin Teasdale and Ed Creasey
Julkaistiin: 25.1.2025 -
We got everyone involved in support and made our customer support metrics public - Interview with Kenji Hayward of Front
Julkaistiin: 17.1.2025 -
Data ontology and rethinking customer support metrics - Interview with Marcel Barrera of serviceMob Inc
Julkaistiin: 7.1.2025 -
The impact of influencer marketing on customer experience - Interview with Daphne Robertson of #paid
Julkaistiin: 20.12.2024 -
An eight-step discovery process to help master the customer experience - Interview with Edwin Margulies of Nextiva
Julkaistiin: 13.12.2024 -
Pandemic maths and measuring all of marketing - Interview with Gregory Kennedy of Alembic Technologies
Julkaistiin: 6.12.2024 -
Broken funnels, flywheels and human messaging - Key insights from HubSpot executives at GROW Europe 2024
Julkaistiin: 29.11.2024 -
It's not about the customer's journey with our platform, it's about the customer's journey - Interview with Nadine Macklin of Carto
Julkaistiin: 15.11.2024 -
The third wave of customer support - Interview with Natasha Ratanshi-Stein of Surfboard
Julkaistiin: 4.11.2024 -
Basketball, false hustle and metrics that matter - Interview with Thomas Laird of Expivia/OttoQA
Julkaistiin: 24.10.2024 -
The five promises of personalization - Interview with Mark Abraham and David Edelman
Julkaistiin: 15.10.2024 -
There are major tectonic shifts taking place in the outsourcing space right now - Interview with Craig Crisler of SupportNinja
Julkaistiin: 8.10.2024
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
