Punk CX with Adrian Swinscoe
Podcast tekijän mukaan Adrian Swinscoe
528 Jaksot
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Everyone can create a 'Genius Bar' customer experience - Interview with Gary Ambrosino of Timetrade
Julkaistiin: 10.1.2020 -
Customer experience requires a new type of responsive leader - Interview with Sid Banerjee of Clarabridge
Julkaistiin: 10.1.2020 -
Building valuable customer support communities - Interview with Rob Howard of Zimbra
Julkaistiin: 10.1.2020 -
The art of selling has to change because the art of buying has changed - Interview with John Jantsch of Duct Tape Marketing
Julkaistiin: 10.1.2020 -
Not having contracts equalises our relationship with our customers - Interview with John Marick of Consumer Cellular
Julkaistiin: 10.1.2020 -
Mobile marketing, customer retention and customers expecting to be known - Interview with Jess Stephens of TagPoints
Julkaistiin: 10.1.2020 -
The habits of leading customer centric businesses - Interview with Bob Thompson
Julkaistiin: 10.1.2020 -
Neuroscience, customer service and why we should always deliver and never over-promise - Interview with Dr. Jack Lewis
Julkaistiin: 10.1.2020 -
Great service, great coffee and great people creates loyalty - Interview with Nick Barlow of Small Batch Coffee
Julkaistiin: 10.1.2020 -
How we built a community of customer advocates - Interview with Joan Babinski of Brainshark
Julkaistiin: 10.1.2020 -
Using customer reviews to drive service improvement, WoM and growth - Interview with Jan Jensen of Trustpilot
Julkaistiin: 10.1.2020 -
Customer insight, big data and the bigger skills gap - Interview with Vivek Jetley of EXL
Julkaistiin: 10.1.2020 -
Customer loyalty is becoming a collective experience - Interview with Steve Abernethy of SquareTrade
Julkaistiin: 10.1.2020 -
What drives customer loyalty - Interview with Steve Sims of Badgeville
Julkaistiin: 10.1.2020 -
Should 'Net Easy' be your new customer service metric - Interview with Nicola Millard of BT
Julkaistiin: 10.1.2020 -
Fanocracy and building a true human connection - Interview with David Meerman Scott
Julkaistiin: 7.1.2020 -
What is a Chief Customer Officer: Interview with Vala Afshar of Enterasys
Julkaistiin: 5.1.2020 -
Improve customer experience by surveying your customers quicker - Interview with Mark Smith of ContactEngine
Julkaistiin: 5.1.2020 -
Customer engagement and lessons from the Scottish poet, Robert Burns - Interview with Jamie Anderson of SAP
Julkaistiin: 5.1.2020 -
Successful innovation doesn't have to involve a massive breakthrough in technology - Interview with Adrian Collins of bac< and Ziggurat Brands
Julkaistiin: 5.1.2020
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
