Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank

Richard Blank, outsourcing industry leader and the CEO of Costa Rica's Call Center, joins our podcast for an exciting new episode. Christian and Richard discuss what makes a successful phone call, strong corporate culture and leadership, owning engagement through retro gaming, to name a few themes.  Tune in on a new story, one of many twists and turns, while Richard is taking us along his fascinating journey of building and leading one of the largest BPOs of Central America.