First Contact: Stories of the Call Center
Podcast tekijän mukaan NobelBiz Studios - Keskiviikkoisin
58 Jaksot
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From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira
Julkaistiin: 12.3.2025 -
AI-Driven Compliance & Sales: How Contact Centers Can Stay Ahead: Nima Hakimi
Julkaistiin: 12.2.2025 -
Debunking Business Myths: The Leadership Blueprint for Contact Centers: Steve Bederman
Julkaistiin: 15.1.2025 -
What's Next for Contact Centers? Leadership, CX, and AI Insights: Colleen Beers
Julkaistiin: 13.11.2024 -
Empowering Women and Event Success in Lead Generation: Sara Malo
Julkaistiin: 16.10.2024 -
Building a Customer-Centric Culture: Annette Franz
Julkaistiin: 18.9.2024 -
The Loneliness Epidemic - How CX Can Bridge the Gap: Nate Brown
Julkaistiin: 28.8.2024 -
The JEPPP Philosophy: Milan Batinich’s Guide to Professional Fulfillment
Julkaistiin: 24.7.2024 -
Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley
Julkaistiin: 12.6.2024 -
BPO Excellence: Employee Retention, Engagement, and a People-First Mindset: John Coulter
Julkaistiin: 29.5.2024 -
Speed of Business, The ROI of Empathy and Innovation in CX: Jay Baer
Julkaistiin: 24.4.2024 -
Feeling the Future: Emotion AI & Conversation in Call Centers: Josh Feast
Julkaistiin: 6.3.2024 -
Transforming Contact Centers through Servant Leadership and Innovation: Frank Mona III
Julkaistiin: 7.2.2024 -
Empathy-Driven Contact Centers: From Complaints to Connections: Dr. Natalie Petouhoff
Julkaistiin: 1.11.2023 -
The Role of Self-Service in Reducing Churn in Contact Centers: Chris Robinson
Julkaistiin: 10.10.2023 -
From Nearshore to Global: Contact Center Outsourcing Excellence: Neal Topf
Julkaistiin: 6.9.2023 -
From Customer to Leader: Bridging Gaps in Contact Center Operations: Dr. Hui Wu-Curtis
Julkaistiin: 9.8.2023 -
Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson
Julkaistiin: 25.7.2023 -
Navigating Compliance Challenges in the Contact Center Industry: Dan Greenwell
Julkaistiin: 28.6.2023 -
Master Call Center Customer Service in the Digital Age: Jim Iyoob
Julkaistiin: 29.5.2023
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
