Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein

As the youngest guest we've had on the podcast so far, Marc Bernstein comes into the discussion with Christian with appropriately fresh and exciting ideas. He's the CEO of Balto, a company that's basically synonymous with bleeding edge tech. Launched 3 years ago, they now present themselves to the contact center world as the no. 1 real time guidance for contact centers. In this episode, he explains to us what his team is bringing new to the table, why and how they've already shifted the entire space, and how they plan to evolve beyond that. This is First Contact, Stories of the Call Center, season 2 episode 6 with Marc Bernstein.