Performance-driven contact centers and data modeling: Kevin Daly

In this episode, we're joined by the founder of Value Ad and the creator of Bestpair, Kevin Daly for a practical and earnest discussion on data-driven results and a magical mix of client, product, and agent. With a diverse and complex set of roles in his background, Kevin has combined his experience in sales management and insurance to create a data service that is benefiting the performance of companies all around. Join us and learn more about the goals and proper use of data modeling, how to leverage data and fight agent attrition in contact centers, Kevin's leadership advice, and much more!