Crack the Customer Code
Podcast tekijän mukaan Adam and Jeannie - Tiistaisin
Kategoriat:
509 Jaksot
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285: When to Disclose Bad News to Customers?
Julkaistiin: 19.10.2017 -
284: Nick Francis, HelpScout Customer Service
Julkaistiin: 17.10.2017 -
283: Pay Attention to Customers
Julkaistiin: 12.10.2017 -
282: Stephen Shapiro, Innovating Customer Experience
Julkaistiin: 11.10.2017 -
281: CX Clichés and Overused Examples
Julkaistiin: 5.10.2017 -
280: Lesley Lykins, CX Day
Julkaistiin: 3.10.2017 -
279: Is Efficient Customer Service Best?
Julkaistiin: 28.9.2017 -
278: Stacey Hanke, Communicate with Influence
Julkaistiin: 26.9.2017 -
277: 5 Digital Experience Offenses
Julkaistiin: 21.9.2017 -
276: Nora Burns, HR Undercover
Julkaistiin: 20.9.2017 -
275: (Tip) Go Negative with Your Training
Julkaistiin: 14.9.2017 -
274: Nienke Bloem, Gamifying Customer Experience
Julkaistiin: 12.9.2017 -
273: (Tip) What Is a Moment of Truth?
Julkaistiin: 7.9.2017 -
272: Kristina Quinones, MeetEdgar Customer Service
Julkaistiin: 5.9.2017 -
271: Take It To the Top – Tesla’s New Strategy
Julkaistiin: 31.8.2017 -
270: John-Paul Narowski, KarmaCRM
Julkaistiin: 29.8.2017 -
269: We’re Listening
Julkaistiin: 24.8.2017 -
268: Microchipping Employees
Julkaistiin: 21.8.2017 -
267: 3 Questions for Employees
Julkaistiin: 17.8.2017 -
266: Chip Bell, Innovating Service
Julkaistiin: 15.8.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
