Crack the Customer Code
Podcast tekijän mukaan Adam and Jeannie - Tiistaisin
Kategoriat:
509 Jaksot
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245: Vicky Smitley, Business Plans and CX
Julkaistiin: 27.6.2017 -
244: (Tip) The Magic of 1-to-1 Experiences
Julkaistiin: 26.6.2017 -
243: How Corporate Myths Hurt Customers
Julkaistiin: 22.6.2017 -
242: Jason Forrest, The Power of Customer Certainty
Julkaistiin: 20.6.2017 -
241: (Tip) Understanding Customer Touchpoints
Julkaistiin: 19.6.2017 -
240: Matt Dixon, Kick-Ass Customer Service
Julkaistiin: 15.6.2017 -
239: Customer Survey Mistakes
Julkaistiin: 13.6.2017 -
238: (Tip) Pay Attention to Your Customers, Or Else
Julkaistiin: 12.6.2017 -
237: Peter Friedman, Customer Service Messaging Apps
Julkaistiin: 8.6.2017 -
236: (Tip) Customer Experience Sprints
Julkaistiin: 6.6.2017 -
235: Customer Experience Touchpoint Tips
Julkaistiin: 5.6.2017 -
234: Tips for Customer Service Bots
Julkaistiin: 1.6.2017 -
233: (Tip) Beware of Organizational Conformity
Julkaistiin: 30.5.2017 -
232: Negative Emotions Have a Bigger Impact on CX
Julkaistiin: 29.5.2017 -
231: (Tip) Undercover Bosses
Julkaistiin: 25.5.2017 -
230: (Tip) Connecting Customer-Centricity to Action
Julkaistiin: 23.5.2017 -
229: Dan Gingiss, Social Customer Care
Julkaistiin: 22.5.2017 -
228: (Tip) All Customers want These Things
Julkaistiin: 18.5.2017 -
227: (Tip) Majoring In the CX Minors
Julkaistiin: 16.5.2017 -
226: Let's Talk About Airline Customer Service
Julkaistiin: 15.5.2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
