Crack the Customer Code
Podcast tekijän mukaan Adam and Jeannie - Tiistaisin
Kategoriat:
509 Jaksot
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424: 5 New Considerations for the Remote Work Era
Julkaistiin: 16.6.2020 -
423: David Priemer, The Sales Experience
Julkaistiin: 9.6.2020 -
422: Lessons from a Joint Virtual Keynote
Julkaistiin: 2.6.2020 -
421: Michel Feaster, Journey-Centered Experiences
Julkaistiin: 26.5.2020 -
420: Focus on Fundamentals
Julkaistiin: 19.5.2020 -
419: Dan Reese, Community and CX
Julkaistiin: 12.5.2020 -
418: Do We All Need New Journey Maps?
Julkaistiin: 5.5.2020 -
417: Bernadette Smith, Inclusive CX
Julkaistiin: 28.4.2020 -
416: Measure For Insights, Not Just Metrics
Julkaistiin: 21.4.2020 -
Bonus Episode: Ryan Lester, Digital Transformation for Today
Julkaistiin: 16.4.2020 -
415: Stephen Shapiro, Invisible Solutions
Julkaistiin: 14.4.2020 -
414: Be Your Customer's Hero
Julkaistiin: 7.4.2020 -
413: Shep Hyken, The Cult of the Customer Revisited
Julkaistiin: 31.3.2020 -
412: Short Term Urgency with Long-Term Goals
Julkaistiin: 24.3.2020 -
411: Stacy Sherman, Being Customer Centric
Julkaistiin: 17.3.2020 -
410: Is Technology Forcing Customer Service Teams to Do Sales?
Julkaistiin: 10.3.2020 -
409: Micah Solomon, Customer-First Approach
Julkaistiin: 3.3.2020 -
408: What Support Channels Customers REALLY Want
Julkaistiin: 25.2.2020 -
407: Joe Pine, The Experience Economy Revisited
Julkaistiin: 18.2.2020 -
406: Delta Airlines and the Stakeholder Debate
Julkaistiin: 11.2.2020
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
