CX Files
Podcast tekijän mukaan Mark Hillary and Peter Ryan - Torstaisin
369 Jaksot
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Juan Caire & Jim Farnsworth - Alliance BPO - To Hermosillo And Beyond!
Julkaistiin: 10.4.2025 -
Chris Dumpleton - Limitless - Is GigCX + AI The Future For Customer Service?
Julkaistiin: 3.4.2025 -
Dave Rumble - Maistro - Using Gen AI To Find B2B Partners
Julkaistiin: 27.3.2025 -
CCW Berlin 2025 Feedback - with Raya CX and CXHero
Julkaistiin: 20.3.2025 -
What Is Wrong With LinkedIn?
Julkaistiin: 17.3.2025 -
IWD 2025 - Women In CX In 2025
Julkaistiin: 13.3.2025 -
Sergei Levteev - IBA Group - The Tech Infrastructure Supporting CX
Julkaistiin: 6.3.2025 -
Audrey William - Ecosystm - AI In CX: The Main Blockers & Opportunities
Julkaistiin: 27.2.2025 -
Ian Jacobs - Opus Research - The Hype And Reality For AI In CX
Julkaistiin: 20.2.2025 -
Sid Victor - Movate - Is Flexibility Essential For The Future Of BPO?
Julkaistiin: 13.2.2025 -
Phil Fersht - HFS Research - Innovation In CX From AI To AGI
Julkaistiin: 6.2.2025 -
Gregorio Uglioni - CX Goalkeeper - CX Transformation That Hits The Back Of The Net!
Julkaistiin: 30.1.2025 -
Joel Walker - tkg - What Do CX Suppliers Need To Bring To The Table?
Julkaistiin: 23.1.2025 -
BONUS: CX In 2025 Discussion
Julkaistiin: 20.1.2025 -
Veronica Richards - CALLS - Servicio Estelar: Navigating Customer Care in Mexico
Julkaistiin: 16.1.2025 -
Neville Samuels - Virtual Staff 365 - Trends In Virtual CX Staffing
Julkaistiin: 9.1.2025 -
Mark Lowe - Managing Risk and Security in CX
Julkaistiin: 19.12.2024 -
Katrin Langley - Approaching First-Time Outsourcing
Julkaistiin: 12.12.2024 -
Jose Paz - Startups BPO - CX Recruitment In Honduras and US Nearshore
Julkaistiin: 5.12.2024 -
Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub?
Julkaistiin: 28.11.2024
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
