Doing Customer Experience Right with Stacy Sherman
Podcast tekijän mukaan Doing CX Right® - Maanantaisin
Kategoriat:
152 Jaksot
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133. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Referrals | Dan Goodman
Julkaistiin: 3.6.2024 -
132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy Sherman
Julkaistiin: 20.5.2024 -
130. Seth Godin on AI, CX, and the Future of Customer Service
Julkaistiin: 7.5.2024 -
129. Improving Customer Service and Retention - The DARMA™ Method | Dave Seaton
Julkaistiin: 29.4.2024 -
128. Affordable Customer Service Strategies - Classroom to Startup Business | Monica Amadio
Julkaistiin: 22.4.2024 -
127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult
Julkaistiin: 15.4.2024 -
126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy
Julkaistiin: 8.4.2024 -
125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest
Julkaistiin: 1.4.2024 -
124. Cultural Intelligence: Improving Customer Service and Relationships | Andy Molinsky
Julkaistiin: 25.3.2024 -
123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde
Julkaistiin: 18.3.2024 -
122: Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships | Bernie Borges
Julkaistiin: 11.3.2024 -
121. Cultivating Community and Conversations in Customer Service | Thom Singer
Julkaistiin: 4.3.2024 -
120. How to Design Effortless Customer Experience and Remove Roadblocks | Greg Mckeown
Julkaistiin: 26.2.2024 -
119. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman
Julkaistiin: 19.2.2024 -
118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov
Julkaistiin: 13.2.2024 -
117. How to increase customer satisfaction by asking the right questions | Marty Grunder
Julkaistiin: 5.2.2024 -
116. Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction with Bryan Adams
Julkaistiin: 29.1.2024 -
115. The Analytics Edge - Transforming Customer Insights into Business Wins with Sean Albertson
Julkaistiin: 22.1.2024 -
114. Fanocracy In Business - A New Era For Brand Loyalty with David Meerman Scott
Julkaistiin: 16.1.2024 -
113. Setting the Bar - How to Become a Category of One Business with Joe Calloway
Julkaistiin: 8.1.2024
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
