Doing Customer Experience Right with Stacy Sherman
Podcast tekijän mukaan Doing CX Right® - Maanantaisin
Kategoriat:
152 Jaksot
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92. The Power of Deliberate Calm To Maximize Customer Service Performance with Jacqui Brassey
Julkaistiin: 25.6.2023 -
91. From Vision to Reality - Building a Customer Service Culture the Right Way with Ron Kaufman
Julkaistiin: 17.6.2023 -
90. The Zero-In Formula - Building A Customer-Centric Brand That People Crave with Dennis Geelen
Julkaistiin: 11.6.2023 -
89. Demystifying AI: How Humans and Machines Can Work Together with Kate Bradley Chernis
Julkaistiin: 3.6.2023 -
88. Digital Transformation and CX Innovation Lessons With Dr. Joerg Storm
Julkaistiin: 21.5.2023 -
87. Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service with Josh Bersin
Julkaistiin: 14.5.2023 -
86. The Trifecta of Trust: A Blueprint for Customer Experience Success with Joe Folkman
Julkaistiin: 7.5.2023 -
85. Doing Digital Transformation Right - The Merge of Humans and AI Bots with Marcell Vollmer
Julkaistiin: 28.4.2023 -
84. 5 Essential Elements of Creating Loyal Advocates and Raving Fans with Brittany Hodak
Julkaistiin: 23.4.2023 -
83. The Competitive Edge - How Disruptive Start-Up Is Winning with Customer Experience featuring Zach Picon
Julkaistiin: 16.4.2023 -
82. Unlock the Secrets of Starting a Thriving Customer-Centric Business or Side Hustle with Marcus Köhnlein
Julkaistiin: 9.4.2023 -
81. The Future of Customer Service - How Generative AI is Changing the Game with Evan Kirstil
Julkaistiin: 1.4.2023 -
80. The Path to Reinvention: Transforming Your Work and Life for Lasting Success with Joanne Lipman
Julkaistiin: 26.3.2023 -
79. The Science Behind Happy Leadership and Improved Customer Service Experiences With Tia Graham
Julkaistiin: 19.3.2023 -
78. The Art of Mastering Your Authentic Voice for Maximum Success with Cynthia James
Julkaistiin: 12.3.2023 -
77. AI and the Human Element - How to Strike a Balance in the Workplace with Brian Solis
Julkaistiin: 5.3.2023 -
76. Insights from Saturday Night Live About Customer Loyalty with Wally Feresten
Julkaistiin: 25.2.2023 -
75. The Hook Model - Unlocking the Secrets of Customer Engagement with Nir Eyal
Julkaistiin: 19.2.2023 -
74. Expert Insights on Improving Customer Experience in the Contact Center Industry with Peter Ryan
Julkaistiin: 12.2.2023 -
73. Marketing & Customer Experience Trends From A CMO Executive Lens with Jackie Yeaney
Julkaistiin: 5.2.2023
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
