Doing Customer Experience Right with Stacy Sherman
Podcast tekijän mukaan Doing CX Right® - Maanantaisin
Kategoriat:
152 Jaksot
-
72. "Stopping The Stupid" For Better Customer Experience Outcomes Over Outputs with Anthony Coppedge
Julkaistiin: 29.1.2023 -
71. The Silver Lining in Regret - How to Turn a Negative Experience into a Positive Outcome | Daniel Pink
Julkaistiin: 21.1.2023 -
70. The Future of Work and Scheduled Flexibility with Brian Elliott
Julkaistiin: 15.1.2023 -
69. The Revolutionary Power of CX, Social, and Influence Marketing with Mark Schaefer
Julkaistiin: 8.1.2023 -
68. How to Avoid Dangerous Assumptions about Your Customer with Zach Pousman
Julkaistiin: 1.1.2023 -
67. Fireproof Strategies To Lead Teams And Thrive Through Disruption with David Hollenbach
Julkaistiin: 4.12.2022 -
66. Differentiating Customer Service vs. Customer Experience and Trends with Max Ball
Julkaistiin: 27.11.2022 -
65. Improving Customer Service Results Through Empowered Agents with Sean Hawkins
Julkaistiin: 20.11.2022 -
64. Creating Fun In The Workplace For Better Customer Experience with Rick Bonds
Julkaistiin: 11.11.2022 -
63. Customer Service Communication Habits To Break with Leslie O' Flahavan
Julkaistiin: 5.11.2022 -
62. Becoming an Unforgettable Customer-Centric Company with Jeanne Bliss
Julkaistiin: 30.10.2022 -
61. Customer Experience Lessons From Best-In-Class Brands with Joseph Mitchelli Customer Experience Lessons From Best In Class Brands with Joseph Mitchelli
Julkaistiin: 23.10.2022 -
60. Journey Mapping Techniques To Put Customers At The Center Of Your Business With Kerry Bodine
Julkaistiin: 17.10.2022 -
59. Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance with Alan Stein, Jr
Julkaistiin: 9.10.2022 -
58. Creating memorable & personalized customer experiences at scale with David Wachs
Julkaistiin: 2.10.2022 -
57. Leading Experience Management During Uncertain Times with Bruce Temkin
Julkaistiin: 25.9.2022 -
56. Creating a Frictionless Organization & Better Customer Experience with Bil Price
Julkaistiin: 18.9.2022 -
55. Building A Winning Customer-Centric Organization The Right Way with Annette Franz
Julkaistiin: 12.9.2022 -
54. Hooked On Customers: Habits of Legendary Customer-Centric Companies with Bob Thompson
Julkaistiin: 4.9.2022 -
53. Leadership Advice and Why Pay Equity Matters | Catherine Sugarbroad
Julkaistiin: 26.8.2022
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
