First Contact: Stories of the Call Center
Podcast tekijän mukaan NobelBiz Studios - Keskiviikkoisin
54 Jaksot
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Building solutions to solve problems within the business ecosystem: Hemanth Gorur
Julkaistiin: 24.10.2022 -
Performance-driven contact centers and data modeling: Kevin Daly
Julkaistiin: 28.9.2022 -
Reasons Why Telemarketing and Cold Calling are Still Worth it: Jeremy Chen
Julkaistiin: 9.8.2022 -
Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss
Julkaistiin: 12.7.2022 -
Employee Satisfaction and a 360 View on Contact Centers, with Colin Taylor
Julkaistiin: 13.6.2022 -
Digital Transformation and Future of Work for Contact Centers: Jon Arnold
Julkaistiin: 11.5.2022 -
Holistic Call Center Training using Rewards and Recognition: Michael Tamer
Julkaistiin: 19.4.2022 -
Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank
Julkaistiin: 23.3.2022 -
Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III
Julkaistiin: 16.2.2022 -
Reinventing Lead Generation for New Consumer Behaviors: Michael Ferree
Julkaistiin: 18.11.2021 -
Reclaiming Sales through Authentic Persuasion: Jason Cutter
Julkaistiin: 15.10.2021 -
The Future of Workforce Management for Contact Centers: Daryl Gonos
Julkaistiin: 24.9.2021 -
Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore
Julkaistiin: 27.8.2021 -
Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein
Julkaistiin: 23.7.2021 -
CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh
Julkaistiin: 18.6.2021 -
The Contact Center Tech Shift During the Pandemic: Fred Stacey
Julkaistiin: 21.5.2021 -
Customer Memories and The True Value of CX: Colin Shaw
Julkaistiin: 23.4.2021 -
The Unexpected Journey of a Serial Entrepreneur: Gary Pudles
Julkaistiin: 19.3.2021 -
A Lifetime of Lessons Learned: Steve Bederman
Julkaistiin: 19.2.2021 -
Christmas Special - Happy Holidays from NobelBiz
Julkaistiin: 22.12.2020
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
