First Contact: Stories of the Call Center
Podcast tekijän mukaan NobelBiz Studios - Keskiviikkoisin
54 Jaksot
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Exploring the Magic of Amazing Customer Service: Shep Hyken
Julkaistiin: 23.10.2020 -
Bonus Recording: Steve on CX Superheroes with Christopher Brooks
Julkaistiin: 14.10.2020 -
Exploring Human Voice and Simulation Training: Nancy Munro
Julkaistiin: 25.9.2020 -
Bonus Recording: Steve on The Sage Executive Podcast with Fernando Corona
Julkaistiin: 26.8.2020 -
The Lifelong Dream of Customer Support: Roy Atkinson
Julkaistiin: 21.8.2020 -
Growing Up in a Call Center: Thomas Laird
Julkaistiin: 24.7.2020 -
Bonus Recording: Steve on Telecom Reseller with Doug Green
Julkaistiin: 15.7.2020 -
Truth-Telling in the Age of Robocalls: Rebekah Johnson
Julkaistiin: 26.6.2020 -
Bonus Recording: Steve on Contact Center Insights with Nancy Munro
Julkaistiin: 5.6.2020 -
The Emotionally Intelligent Leader: Jim Rembach
Julkaistiin: 29.5.2020 -
What Makes a True Leader: Christa Heibel
Julkaistiin: 24.4.2020 -
Superwoman Decoded: Cathy Karabetsos
Julkaistiin: 20.3.2020 -
Entrepreneurship as an Adventure Sport: Jake Bush
Julkaistiin: 18.2.2020 -
From Call Agent to CEO: Steve Bederman
Julkaistiin: 16.1.2020
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
