The Delighted Customers Podcast with Mark Slatin
Podcast tekijän mukaan Mark Slatin | The Agile Brand - Torstaisin
Kategoriat:
108 Jaksot
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#108 The 'Web of Data': Enhancing CX through Effective Data Integration
Julkaistiin: 31.10.2024 -
#107 Strategy Meets CX: A Conversation with Seth Godin on 'This is Strategy'
Julkaistiin: 24.10.2024 -
#106: Avoiding the Metric-Centric Trap
Julkaistiin: 17.10.2024 -
#105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care
Julkaistiin: 10.10.2024 -
#104: Common Barriers to CX Success and How to Overcome Them
Julkaistiin: 3.10.2024 -
#103: Using Data Visualization to Get Executive Buy-In
Julkaistiin: 26.9.2024 -
#102: Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference
Julkaistiin: 19.9.2024 -
#101: CX-PRO - Beyond the Basics: Book Review with the Editor
Julkaistiin: 9.9.2024 -
#100: Watermark’s CX ROI Study: Proving Its Value to Executives and Skeptics
Julkaistiin: 5.9.2024 -
#99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI
Julkaistiin: 29.8.2024 -
#98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan
Julkaistiin: 22.8.2024 -
#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience
Julkaistiin: 15.8.2024 -
#96 Building a CX Culture: Everence Federal Credit Union CEO and President
Julkaistiin: 8.8.2024 -
#95: Transforming the Patient Experience through Effective Communication with Rachel Hitt, MD, Medical Director of Patient Experience - Tufts Medical Center
Julkaistiin: 1.8.2024 -
#94: Improving Customer Loyalty through Martech and AI-Powered Solutions
Julkaistiin: 25.7.2024 -
#93: Driving Superior Customer Experience with AI and Digital Transformation
Julkaistiin: 18.7.2024 -
#92 Transforming Workplace Culture: Dr. James Killian on Employee Experience
Julkaistiin: 11.7.2024 -
#91: The Science of Sticky Ideas: Crafting Memorable CX Strategies
Julkaistiin: 4.7.2024 -
#90: Ritz Carlton: Inside the Founder and Former President's Customer-Centric Culture
Julkaistiin: 27.6.2024 -
#89: Salesforce’s Approach to Customer Success, AI, & CX
Julkaistiin: 20.6.2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
