Crack the Customer Code
Podcast tekijän mukaan Adam and Jeannie - Tiistaisin
Kategoriat:
509 Jaksot
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345: Understanding the Peak-End Rule
Julkaistiin: 6.11.2018 -
344: Shaun Belding, The Journey to Wow
Julkaistiin: 30.10.2018 -
343: Are Subscription Boxes Filled with Data Gold?
Julkaistiin: 23.10.2018 -
342: Ruben Ocampo, Service Design
Julkaistiin: 16.10.2018 -
341: Is Word of Mouse Getting Less Important?
Julkaistiin: 9.10.2018 -
340: Marti Konstant, the Agile Careerist
Julkaistiin: 2.10.2018 -
339: Customer Journey Mapping is Not One Size Fits All
Julkaistiin: 25.9.2018 -
338: Danny Schuman, The Worst Business Model
Julkaistiin: 18.9.2018 -
337: Is Chat Better than Phone for Customer Service?
Julkaistiin: 11.9.2018 -
336: Joshua March, Social Media Messaging
Julkaistiin: 4.9.2018 -
335: Do You have a Purchase or Usage Brand?
Julkaistiin: 28.8.2018 -
334: Melissa Agnes, Preparing for Crisis
Julkaistiin: 21.8.2018 -
333: Don't Make Assumptions About Your Customer's Journey
Julkaistiin: 14.8.2018 -
332: Alan Schaefer: Banding Together
Julkaistiin: 7.8.2018 -
331: There’s No One Way to Do Customer Experience
Julkaistiin: 31.7.2018 -
330: Jess Pettitt, Good Enough NOW
Julkaistiin: 24.7.2018 -
329: Be a Customer Experience Change Agent
Julkaistiin: 17.7.2018 -
328: Customer Service Phrases that Are a Problem
Julkaistiin: 10.7.2018 -
327: Jeff Toister, Service Culture
Julkaistiin: 3.7.2018 -
326: Succeeding with Difficult Customers
Julkaistiin: 26.6.2018
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
