Doing Customer Experience Right with Stacy Sherman
Podcast tekijän mukaan Doing CX Right® - Maanantaisin
Kategoriat:
152 Jaksot
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52. Breakthrough Approaches to Managing Customer Risk with Richard Owen
Julkaistiin: 21.8.2022 -
51. Driving Positive Outcomes During CX Day, Customer Service Week & Beyond
Julkaistiin: 14.8.2022 -
50. Business and Life Experience Lessons Featuring Mom Eileen
Julkaistiin: 7.8.2022 -
49. Both/And Thinking: Embracing Conflicts to Solve Your Toughest Problems with Wendy Smith
Julkaistiin: 1.8.2022 -
48. Getting More Organized and Productive Through GTD® with David Allen
Julkaistiin: 25.7.2022 -
47. Building Trust And Selling From The Heart With Larry Levine
Julkaistiin: 15.7.2022 -
46. Transforming Customer Experience Through Mystery Shopping
Julkaistiin: 9.7.2022 -
45. Winning On Purpose and Measurements of Success with Fred Reichheld
Julkaistiin: 25.6.2022 -
44. Recruiting & Hiring Best Practices For Customer Success with Sam Brenner
Julkaistiin: 18.6.2022 -
43. Improving Customer Journeys With Employees As Heroes with Ian Golding
Julkaistiin: 12.6.2022 -
42. The Power Of Influencers To Get New Customers with Neal Schaffer
Julkaistiin: 31.5.2022 -
41. Doing Customer Experience Right Through Content marketing
Julkaistiin: 28.5.2022 -
40. Making Your Brand Tattoo-Worthy with Jim Knight
Julkaistiin: 25.5.2022 -
39. Breaking Silos and Harnessing Data to Improve Customer Experiences with Celia Fleischaker
Julkaistiin: 16.5.2022 -
38. Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences with Adrian Swinscoe
Julkaistiin: 6.5.2022 -
37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob Stewart
Julkaistiin: 29.4.2022 -
36. Improving Communication and Rehumanizing Business Through Videos with Ethan Beute
Julkaistiin: 24.4.2022 -
35. Getting To The Next Level Starts With You Featuring Lauren Herring
Julkaistiin: 17.4.2022 -
34. Advancing Customer Experiences Through IT Alignment with Michael Buckham-White
Julkaistiin: 11.4.2022 -
33. Reducing Burnout To Deliver Better Customer Experiences with Marcey Rader
Julkaistiin: 3.4.2022
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
