Doing Customer Experience Right with Stacy Sherman
Podcast tekijän mukaan Doing CX Right® - Maanantaisin
Kategoriat:
152 Jaksot
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32. Solving Customer Pain Points Through Research, Design and Innovation with Alex Genov
Julkaistiin: 27.3.2022 -
31. Is Traditional Selling Dead? Getting New Customers The Right Way
Julkaistiin: 20.3.2022 -
30. Competing for Customer Time, Attention, and Money with Joe Pine
Julkaistiin: 13.3.2022 -
29. Doing What's Right For Customers While Balancing Internal Processes with Bill Staikos
Julkaistiin: 6.3.2022 -
28. Influencing Desirable Customer Behaviors Through Experience Management with Howard Tiersky
Julkaistiin: 28.2.2022 -
27. Differentiating Experiences To Dominate Your Industry with Stan Phelps
Julkaistiin: 21.2.2022 -
26. Understanding and Influencing Your Customers' Decisions with Mary Drumond
Julkaistiin: 13.2.2022 -
25. Creating An Emotional Connection To Gain & Keep Loyal Customers with Jim Tincher
Julkaistiin: 4.2.2022 -
24. Predicting Customers Next Actions (buy, refer, leave) Beyond Traditional Surveys with Matt Dixon
Julkaistiin: 29.1.2022 -
23. Turning One Time Purchasers Into Lifelong Customers with Joey Coleman
Julkaistiin: 23.1.2022 -
22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister
Julkaistiin: 16.1.2022 -
21. Minimizing 'Red Tape' to Deliver Better Experiences with Stephanie Thum
Julkaistiin: 9.1.2022 -
20. Building Trusting Customer and Employee Relationships For Long Term Success with Charles Green
Julkaistiin: 31.12.2021 -
19: Eliminating What Customers Hate For Scalable Growth featuring Nick Webb
Julkaistiin: 25.12.2021 -
18. Distinguishing Your Brand In A Hyper-Competitive Marketplace featuring Scott McCain
Julkaistiin: 17.12.2021 -
17. What It Takes To Keep Loyal Fans - CX Advice From A Rockstar, with James Dodkins
Julkaistiin: 11.12.2021 -
16. Everyday Ways To Live Your CX Mission Featuring Jeannie Walters
Julkaistiin: 4.12.2021 -
15. Doing Customer & Employee Experience Right In The Digital Age Featuring Steven van Belleghem
Julkaistiin: 28.11.2021 -
14. Creating a speak up culture for greater fulfillment featuring Stephen Shedletzky
Julkaistiin: 20.11.2021 -
13. Your Role As An Experience Maker Featuring Dan Gingiss
Julkaistiin: 13.11.2021
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
