Future of Customer Service
Podcast tekijän mukaan Inbenta
Kategoriat:
33 Jaksot
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13. Inbenta's CEO talks about the future of AI, science fiction, and customer service
Julkaistiin: 14.12.2020 -
12. Case study of a company using Inbenta's AI
Julkaistiin: 7.12.2020 -
11. All things artificial intelligence with the VP of AI at Samsung
Julkaistiin: 23.11.2020 -
10. How to better leverage knowledge for customer success
Julkaistiin: 16.11.2020 -
9. Use metrics that matter with your customer support staff
Julkaistiin: 9.11.2020 -
8. A chatbot product manager talks about the future of AI
Julkaistiin: 2.11.2020 -
7. The time for AI is now
Julkaistiin: 26.10.2020 -
6. Trust is vital for a well functioning customer service department
Julkaistiin: 19.10.2020 -
5. Employee satisfaction leads to better customer service
Julkaistiin: 12.10.2020 -
4. How to measure customer success
Julkaistiin: 5.10.2020 -
3. Empathy is the key to success
Julkaistiin: 28.9.2020 -
2. Global customer support during COVID-19
Julkaistiin: 21.9.2020 -
1. How to get to a 95 NPS score in customer service
Julkaistiin: 14.9.2020
The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com