The Delighted Customers Podcast with Mark Slatin

108 Jaksot

1. #68: Leveraging Customer Referrals to Drive Exponential Growth with Andy Cockburn

   Julkaistiin: 25.1.2024
2. #67 The Power of Storytelling with Data with Leslie Pagel

   Julkaistiin: 18.1.2024
3. #66: Rob Markey on Building Consistent Loyalty Through Trust and Emotional Connection, Part 2 of 2

   Julkaistiin: 11.1.2024
4. #65: The 3 Dimensions of Customer Value Creation with NPS Co-Inventor, Rob Markey, Part 1 of 2

   Julkaistiin: 4.1.2024
5. #64: The Wheel of Progress: Designing Experiences Based on Deep Customer Desires with Eckhart Boehme

   Julkaistiin: 28.12.2023
6. #63: Secrets to Success with Chick-fil-A Leader Elizabeth Dixon

   Julkaistiin: 21.12.2023
7. #62: Engaging Customers Throughout Their Lifecycle: Key Insights and Actionable Frameworks with Valerie Peck

   Julkaistiin: 14.12.2023
8. #61: The Alien and Clark Kent: Demystifying CX Leadership from AAA's Head of CX, Bryan Sander

   Julkaistiin: 7.12.2023
9. #60: How Emotions and Memory Shape Business Outcomes with Colin Shaw

   Julkaistiin: 30.11.2023
10. #59: Managing the Sludge Caused by "Red Tape" that Impacts Customer Experiences with Dr. Stephanie Thum

    Julkaistiin: 17.11.2023
11. #58: Creating Emotional Connections: The Power of Loyalty Programs with Valerie Peck

    Julkaistiin: 9.11.2023
12. #57: The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty with author Ashley Reichheld

    Julkaistiin: 2.11.2023
13. #56: A Candid Discussion About the CX Profession with Ian Golding, CCXP

    Julkaistiin: 25.10.2023
14. #55: Elevating CX Leadership with the MSU MS CXM Degree with Dr. Tom DeWitt

    Julkaistiin: 17.10.2023
15. #54: Preventing Defection: Innovative CX Strategies for Gathering Feedback and Taking Action with Matt Selbie

    Julkaistiin: 12.10.2023
16. #52: Decoding Trust: The Complex Meaning and Importance of Being Trustworthy, Part 1 of 2 with CEO, Co-author, Andrea Howe

    Julkaistiin: 28.9.2023
17. #51: Storytelling for CX Leaders: Revealing More Than Storytelling Secrets with 'Filling in the Blanks' Filmmaker, Jon Baime

    Julkaistiin: 21.9.2023
18. #50: The Art and Science of Business Storytelling: Crafting Engaging Stories That Inspire Change with Author, Dennis Geelen

    Julkaistiin: 14.9.2023
19. #49: The Secret to Building Trust with Customers, Part 3 of 3

    Julkaistiin: 7.9.2023
20. #48: The Trust Equation: The Secret to Trust Building, Part 2 of 3

    Julkaistiin: 31.8.2023